Terms and conditions

The price shown in search is a quote and holds for thirty minutes. Once it lapses the search has to be repeated: the updated quote may differ.

Sending the form is a transfer request, not a confirmed booking, and it does not yet create an obligation to carry you.

Every request goes through a check by our operator. The booking is concluded when you receive our written confirmation at the email address given in the request.

The confirmation states the final price; as soon as the ride is assigned we send you the driver’s name and the vehicle’s plate.

If we cannot perform the service — area outside our coverage, time not available, incomplete details — we write to tell you, and the request lapses at no cost to you.

Booking requires a full name, a phone number and an email address; airport pickups also require the flight number. A missing or wrong flight number stops us from tracking the flight: waiting time then runs from the agreed time rather than from the actual landing (§ 3.1).

Cancellation is free up to 24 hours before the agreed pickup time, for every class except MINIBUS and BUS.

For the MINIBUS and BUS classes cancellation is free up to 48 hours before the agreed pickup time.

Past those deadlines a compensation is due for the trip the driver has already planned: 50 % of the confirmed price up to 12 hours before pickup — 24 hours for MINIBUS and BUS — and the full confirmed price for later cancellations.

A passenger who does not appear at the pickup point within the free waiting time (§ 3) and does not answer on the contacts given in the request counts as a no-show. A no-show is treated as a late cancellation: the full confirmed price is due.

If the transfer is cancelled by us, by the driver or by circumstances that stop us from performing it, you owe nothing and we return in full whatever you have already paid.

Cancellations are made in writing, by replying to the confirmation email or writing to the address at the foot of this page. A phone call or a chat message does not replace the written notice: the time it reaches us is the time that counts.

Refunds of any deposit go back through the same payment method and take 5 to 10 working days.

For airport pickups the first hour of waiting is free and counts from the actual landing, not from the time printed on the ticket: we track the flight ourselves. If the delay runs long, we do everything we can to keep the driver waiting for the passenger.

For pickups from hotels, private addresses, stations and any other non-airport point the free waiting time is 15 minutes.

Once the free waiting time has passed, the driver may charge an hourly rate, counted in quarter-hour steps:

Economy

€20 per hour

Business

€25 per hour

Premium

€30 per hour

Van

€25 per hour

Minibus

€40 per hour

Bus

€60 per hour

Before leaving the pickup point the driver tries to reach the passenger on the contacts given in the request and notifies our operator.

Payment is made in cash, in euro, directly to the driver at the end of the ride, unless agreed otherwise in writing.

For the MINIBUS and BUS classes, for groups and for rides booked far in advance the Company may ask for a deposit as a condition of confirming the booking.

The amount, the deadline and the way to pay the deposit are communicated to you before the final confirmation. Failure to pay by the stated deadline means the booking is not confirmed.

A deposit paid is deducted from the price of the ride and is subject to the cancellation and refund terms in § 2.

We issue an invoice on request: give us the billing details before the ride.

Promo codes are applied before the request is sent and are already part of the confirmed price. They cannot be added after the confirmation.

Unless the confirmation says otherwise, the price covers the vehicle, the driver, the fuel, the ordinary motorway tolls on the route, the meet-and-greet on arrival and door-to-door transport. The price is for the whole vehicle, not per person, and luggage that fits the capacity of the chosen class is included.

Tolls for the paid tunnels between Italy and Switzerland and between Italy and France are not included in the stated price. If the chosen route requires them, the supplement is borne by the passenger; we warn you in advance whenever we can foresee it.

Charged separately, and only if you ask for them: intermediate stops not stated in the request, child seats, and luggage beyond the declared capacity where the vehicle can take it.

Night and holiday supplements, where the zone has them, are already part of the quote and are not added afterwards.

Waiting beyond the free time is charged as set out in § 3.3.

Extraordinary cleaning costs and damage caused to the vehicle by the passenger stay with the passenger and are documented with photographs.

The photographs, makes and models shown on the site are indicative: they describe the category, the seats and the luggage space, not the individual vehicle that will turn up.

We guarantee the booked class, the number of seats and the luggage capacity. The exact model depends on the driver on duty that day.

If the assigned vehicle is unavailable because of operational needs, maintenance, traffic or other unforeseen circumstances, we provide a vehicle of the same or a higher class at no extra cost to you.

A vehicle with a different body but the same seats, the same capacity and the same level of comfort is not a downgrade: for a BUSINESS booking we may provide a premium VAN, for instance a Mercedes V-Class, with interior, climate control and service of the same standard.

The driver may refuse carriage if there are more passengers than the seats declared, if the luggage does not fit the vehicle, or if the passenger’s behaviour puts the safety of the ride at risk. In those cases the ride is treated as a no-show (§ 2.4).

Animals travel only if declared in the request and accepted in the confirmation.

The price depends on the route, the date and time of travel, the class chosen and vehicle availability: the same route can cost different amounts on different days.

The price stated in the confirmation is the price of the confirmed service. Nothing is added after the confirmation, apart from the items described in § 5 and the waiting time in § 3.3.

On fixed-fare routes the price stays the published one even if the actual route turns out longer, provided the pickup point and the destination are the ones booked.